Transform your customer support operations with BCG's sophisticated incident tracking system designed for mission-critical environments. Our proven CRM platform streamlines case management, enabling your team to resolve issues faster while maintaining complete visibility across all customer interactions. With over 300 deployments and four decades of engineering excellence, we deliver the reliability your organization demands.
Comprehensive solutions designed to optimize your customer support operations and incident resolution workflows.
Expert-led training programs covering role-based skills, ICS principles, and scenario-based applications. Our trainers bring real-world emergency management and technical expertise to ensure your team masters the system quickly and effectively.
Business-day email and phone support with emergency activation coverage. Includes product releases, review webinars, hot fixes, and assisted patching to keep your incident tracking system running smoothly.
Enhanced 24/7 patching support with expanded emergency activation cases, server node support up to 2 nodes, and 40 annual credits for custom services. Perfect for growing support teams requiring greater flexibility.
Premium support including 8 onsite hours annually, rush hot fix delivery, server node support up to 4 nodes, and 240 custom service credits. Ideal for enterprise operations demanding maximum uptime and personalized assistance.
Custom engineering for seamless integration with your existing systems. Our experienced team creates interoperability solutions tailored to your unique workflows, often at reduced costs when beneficial to our broader customer community.
Comprehensive administrative services including user management, security configuration, workflow design, dashboard creation, and performance monitoring. Available for implementation projects or ongoing full-time support.
BCG's incident tracking platform is engineered with the same rigor that powers emergency operations centers and military command systems worldwide. Our modular architecture scales with your organization while maintaining enterprise-grade security through ISO/IEC 27001:2013 certification. Whether deployed on-premise or in the cloud, you gain complete control over case workflows, automated escalations, and comprehensive reporting. Built in-house by our U.S.-based engineering team and refined through 300+ deployments, our system eliminates the disconnect between tracking incidents and resolving them—delivering faster response times and measurably higher customer satisfaction.
Proven performance across government, commercial, and enterprise organizations for over four decades.
Four decades of engineering excellence backing your customer support operations.
43 years of stability with 300+ deployments serving FEMA, Coast Guard, and enterprise customers worldwide.
All engineering and technical support delivered in-house by our experienced team, ensuring quick expert assistance on every installation.
Choose cloud or on-premise hosting with bandwidth-based licensing that scales with your needs, not restrictive per-seat pricing models.
ISO/IEC 27001:2013 certified provider ensuring enterprise-grade security and compliance for your sensitive customer data.
Expert engineers and support specialists dedicated to your success.
Director of Strategic Engagement & Sales
Laura James leads strategic engagement initiatives at Buffalo Computer Graphics, bringing extensive expertise in understanding complex organizational needs and aligning technology solutions to deliver measurable business outcomes. As Director of Strategic Engagement & Sales, Laura works closely with emergency management agencies, public safety organizations, healthcare systems, and enterprise customers to ensure BCG's incident tracking and management platforms seamlessly integrate into their mission-critical operations. Her approach combines deep product knowledge with a consultative methodology, helping customers navigate the implementation journey from initial assessment through full deployment and optimization. Laura's leadership ensures that every BCG customer receives personalized attention, whether they're selecting the right support package, planning system integrations, or scaling their incident management capabilities. Her commitment to building long-term partnerships has been instrumental in BCG's continued growth and reputation for exceptional customer service across government, military, and commercial sectors.
What is a CRM tracking system?
A CRM tracking system is a software platform that manages and monitors all customer interactions, support cases, and incident resolutions in one centralized location. BCG's incident tracking solution goes beyond basic CRM functionality by incorporating proven incident management principles used in emergency operations, enabling your team to prioritize, escalate, and resolve customer issues with military-grade efficiency and complete audit trails.
How does BCG's incident tracking differ from standard CRM systems?
What support packages are available?
Can the system integrate with our existing software?
Is training included with the system?
What deployment options are available?
How quickly can we get emergency support?
Do you provide ongoing system administration?
Connect with our team to discuss how BCG's incident tracking platform can streamline your customer support workflows.
Our team will work with you to design the perfect solution for your customer support needs. Expect a response within one business day.
For immediate assistance, feel free to give us a direct call at (716) 822-8668 You can also send us a quick email at info@bcgeng.com
For immediate assistance, feel free to give us a direct call at (716) 822-8668 You can also send us a quick email at info@bcgeng.com