Expert OT Incident Response for Critical Industrial Systems

BCG responds to all types of OT incidents including ransomware attacks on industrial systems, unauthorized access to SCADA networks, malware infections in control systems, operational disruptions from cyber events, supply chain compromises affecting OT devices, insider threats, and coordinated attacks on critical infrastructure. Our team has specialized expertise in ICS protocols, industrial networks, and maintaining operational safety during incident response.

BCG provides 24/7 emergency activation support with response times measured in hours, not days. Our incident management teams can be deployed on-site or provide immediate remote assistance depending on the severity and nature of the incident. For organizations with Gold or Platinum support packages, we offer expedited response with dedicated emergency contact numbers and pre-established communication protocols.

Yes, BCG has extensive experience across multiple ICS platforms and industrial environments. Our engineers have worked with clients in utilities, manufacturing, maritime operations, transportation, and critical infrastructure sectors. We're familiar with major SCADA platforms, DCS systems, PLC controllers, and specialized OT protocols. Our 43 years of engineering experience includes custom integration work with diverse industrial control technologies.

Absolutely. BCG offers comprehensive risk assessment services to identify vulnerabilities in OT environments before incidents occur. We provide system hardening recommendations, develop incident response playbooks specific to your infrastructure, deliver specialized training for your teams, and can conduct realistic exercise scenarios to test your readiness. Our proactive services significantly reduce both the likelihood and impact of OT incidents.

BCG offers tiered support packages from Silver (included with all systems) to Platinum level. These include varying levels of 24/7 emergency activation support, BCG-assisted patching, onsite support hours, and credits for custom services. All packages include access to our incident management software, training resources, and regular system updates. We also offer standalone activation support services for organizations requiring surge capacity during major incidents.

Yes, BCG maintains ISO/IEC 27001:2013 certification and our incident management systems are FEMA NIMS STEP compliant—the first and only system to achieve this designation. We understand regulatory requirements across sectors including NERC CIP for utilities, TSA pipeline security directives, FDA requirements for healthcare, and DOD standards for defense contractors. Our forensic procedures and documentation support compliance reporting needs.

BCG specializes in interoperability and integration services. We can develop secure connections between our incident management platform and your existing security information and event management (SIEM) systems, threat intelligence platforms, ticketing systems, and communication tools. Our custom engineering team has decades of experience building integration solutions that respect OT network isolation requirements while enabling coordinated response.

BCG provides comprehensive post-incident services including detailed after-action reports, root cause analysis, recommendations for security enhancements, updated incident response procedures, and specialized training based on lessons learned. We can also provide ongoing system administration support, continuous monitoring services, and regular exercise support to maintain readiness and validate improvements to your security posture.