Deploy mission-critical computer-aided dispatch and incident management systems trusted by government agencies, emergency responders, and enterprise organizations nationwide. BCG's proven CAD solutions deliver real-time situational awareness, seamless interoperability, and scalable architecture designed for high-stakes operational environments where every second counts.
Comprehensive incident management technology designed for enterprise-scale emergency response and critical operations coordination.
Expert-led training programs covering system operations, ICS principles, and scenario-based exercises. Role-specific skill builders delivered by field-experienced trainers certified through ICS 400 level, ensuring operational readiness for emergency management, healthcare, and transportation sectors.
Onsite emergency response team deployment during large-scale incidents. Incident Management Teams, IMAT, and IMST personnel supplement permanent staff with just-in-time training and operational support at EOCs, DOCs, field command posts, and private sector operation centers.
Custom engineering services for seamless system integration and data exchange. Four decades of experience delivering interoperability solutions tailored to your existing infrastructure, with potential cost reductions for features benefiting the broader customer community.
Comprehensive administrative services including user management, workflow configuration, performance monitoring, dashboard creation, and security group administration. Available for implementation projects, specific initiatives, or full-time operational support.
Structured exercise planning and execution support for incident management system validation. Ensures operational readiness through realistic training scenarios that test system capabilities and team coordination in controlled environments.
Tiered maintenance and support programs from Silver to Platinum levels. Round-the-clock emergency activation support, assisted patching, priority hot fixes, onsite assistance, and dedicated service credits ensure your critical systems maintain peak performance.
BCG's computer-aided dispatch and incident management platform delivers the reliability, flexibility, and performance required by organizations managing critical operations. Deployed across 300+ sites serving FEMA, U.S. Coast Guard, DoD training programs, and emergency management agencies nationwide, our solutions provide real-time situational awareness through secure, scalable architecture. Choose cloud or on-premises deployment, leverage NIMS-compliant workflows, and benefit from template-guided action plans aligned with FEMA guidelines—all backed by U.S.-based engineering and support teams with 43 years of proven performance.
Serving FEMA, military branches, and emergency agencies across 10+ countries with mission-critical CAD technology.
Four decades of engineering excellence delivering incident management systems for the nation's most demanding operations.
First and only incident management system evaluated by FEMA's NIMS STEP program as fully compliant with NIMS and ICS principles, ensuring seamless integration with national emergency response frameworks.
All software development performed in-house by experienced engineering teams in Blasdell, NY. Direct access to developers ensures rapid customization, integration support, and responsive technical assistance.
Choose cloud-hosted or on-premises installation based on security requirements, infrastructure preferences, and operational needs. Modular architecture scales seamlessly as your organization grows.
Trusted by 300+ deployments including federal agencies, military installations, and emergency management operations. ISO/IEC 27001:2013 certified provider with four-decade track record in mission-critical systems.
Engineering experts dedicated to your operational success.
Director of Strategic Engagement & Sales
Laura James brings strategic vision and customer-focused expertise to BCG's incident management solutions portfolio. As Director of Strategic Engagement & Sales, Laura leads efforts to understand the unique operational challenges faced by emergency management agencies, public safety organizations, and enterprise clients. Her role encompasses building lasting partnerships with organizations requiring mission-critical computer-aided dispatch technology, ensuring alignment between customer needs and BCG's engineering capabilities. Laura works closely with agency leadership, emergency managers, and IT directors to design deployment strategies that maximize system value while addressing specific operational requirements. Her commitment to customer success reflects BCG's core philosophy of making it easy to do business while delivering superior products tailored to each client's environment.
What software do 911 operators use?
911 operators typically use computer-aided dispatch (CAD) systems integrated with Emergency Medical Dispatch (EMD) protocols, mapping tools, and database systems. BCG's DisasterLAN incident management platform serves emergency communications centers with NIMS-compliant workflows, real-time resource tracking, and interoperability features that connect dispatch operations with field units, EOCs, and mutual aid partners.
What makes BCG's CAD system NIMS-compliant?
Can your CAD system integrate with our existing infrastructure?
What deployment options are available for enterprise organizations?
What level of technical support is included?
How does training work for new users?
What is your system uptime guarantee?
How quickly can your team deploy a CAD system?
Connect with our incident management specialists to discuss your operational requirements and deployment options.
International information security management certification
First CAD system fully compliant with NIMS/ICS standards
Recognized as one of America's fastest-growing companies
Connect with our engineering team to discuss your incident management requirements, schedule a system demonstration, or request detailed technical specifications.
For immediate assistance, feel free to give us a direct call at (716) 822-8668 You can also send us a quick email at info@bcgeng.com
For immediate assistance, feel free to give us a direct call at (716) 822-8668 You can also send us a quick email at info@bcgeng.com