Modern incident management demands more than reactive response—it requires real-time visibility, coordinated communication, and transparent stakeholder updates. Our integrated incident management platform combines powerful command and control capabilities with comprehensive status page solutions, ensuring your team can monitor, manage, and communicate critical events seamlessly. From the first alert to final resolution, maintain operational clarity and keep everyone informed.
Comprehensive solutions for monitoring, managing, and communicating critical incidents with real-time visibility and coordinated response capabilities.
Expert-led training covering technical system operation, ICS principles, and scenario-based exercises. Our trainers bring field experience from Fire, EMS, and Emergency Management, with ICS 400-level certification ensuring your team masters both technology and emergency protocols.
Deploy experienced Incident Management Teams (IMT), Assistance Teams (IMAT), or Support Teams (IMST) to supplement your staff during large-scale incidents. Our specialists provide onsite EOC support and just-in-time training when you need it most.
Comprehensive exercise planning and execution support to test your incident management capabilities. Our team helps design, facilitate, and evaluate tabletop exercises, functional drills, and full-scale simulations using your actual response systems.
Custom engineering services to integrate your incident management platform with existing systems, third-party tools, and partner agencies. Our experienced engineering team builds seamless connections that enhance situational awareness across organizational boundaries.
Let our experts handle administrative tasks including user management, role configuration, dashboard creation, workflow optimization, and performance monitoring. Available for project-based needs or ongoing full-time administrative partnership.
Professional services for designing, developing, and updating comprehensive emergency operations plans aligned with NIMS/ICS standards. Our planning experts work with your team to create actionable, compliant documentation integrated with your incident management system.
Our incident management platform with integrated status page capabilities transforms how organizations respond to and communicate about critical events. Built on 40+ years of engineering expertise and refined through hundreds of real-world deployments, the system combines powerful command and control features with transparent public communication tools. Whether managing natural disasters, security incidents, or operational disruptions, your team gains a single source of truth that coordinates internal response while keeping stakeholders informed through customizable status pages. Cloud or on-premises deployment options ensure secure access when and where you need it.
Trusted by FEMA, military branches, and emergency agencies nationwide for mission-critical incident response.
Four decades of engineering excellence delivering mission-critical incident management solutions.
First and only incident management system evaluated as fully compliant with NIMS and ICS principles by FEMA's STEP program, ensuring regulatory alignment.
All engineering and technical support delivered by our experienced in-house team in Blasdell, NY—quick, expert assistance on every installed system with no outsourcing.
Choose cloud hosting or on-premises installation based on your security requirements, with bandwidth-based licensing that scales with organizational needs instead of per-seat pricing constraints.
Veteran-owned company with 300+ deployments across government, military, and commercial sectors in 10+ countries—delivering stability and continuous innovation since 1982.
Experienced professionals dedicated to your success.
Director of Strategic Engagement & Sales
Laura James brings extensive experience in strategic engagement and customer success to her role as Director at Buffalo Computer Graphics. Leading the company's customer-facing initiatives, Laura works closely with emergency management agencies, government organizations, and commercial clients to understand their incident management challenges and deliver tailored solutions. Her approach emphasizes building long-term partnerships based on trust, performance, and continuous improvement. With deep knowledge of BCG's incident management platform and its applications across emergency operations centers, healthcare facilities, and critical infrastructure, Laura ensures clients receive not just software, but comprehensive support throughout their journey—from initial needs assessment through deployment, training, and ongoing optimization. Her commitment to customer success reflects BCG's core values of superior service and making it easy to do business with us.
What are the tools used for incident management?
Incident management tools include software platforms for coordinating response activities, tracking resources, managing communications, and documenting actions. BCG's DisasterLAN (DLAN) is a comprehensive all-hazards incident management system that integrates command and control capabilities with status page solutions, resource management, ICS-compliant documentation, and real-time collaboration features—all FEMA NIMS certified and trusted by 300+ organizations.
What is the difference between cloud and on-premises deployment?
How does status page integration benefit incident management?
What training is included with the incident management system?
What support options are available during emergency activations?
How does bandwidth-based licensing work?
Can the system integrate with our existing emergency management tools?
Is the incident management system NIMS compliant?
Our incident management experts are ready to discuss your specific needs and demonstrate how our platform can enhance your response capabilities.
First and only fully compliant incident management system
International standard for information security management
One of America's fastest growing companies
Contact us for a personalized demonstration of our integrated incident management and status page platform. Our team will discuss your specific requirements and show you how BCG's proven solutions can enhance your response coordination and stakeholder communication.
For immediate assistance, feel free to give us a direct call at (716) 822-8668 You can also send us a quick email at info@bcgeng.com
For immediate assistance, feel free to give us a direct call at (716) 822-8668 You can also send us a quick email at info@bcgeng.com