Crisis Management Software Solutions for UK Organizations

The best crisis management tool depends on your organization's specific needs, but BCG's DisasterLAN (DLAN) stands out as the only incident management system fully evaluated and approved by FEMA's NIMS STEP program. DLAN offers NIMS-compliant incident command features, real-time situational awareness, resource tracking, and flexible deployment options. With 300+ deployments across government, military, healthcare, and commercial sectors, it's proven in high-stakes environments and backed by 43 years of engineering expertise.

BCG's DLAN incident management software is trusted by FEMA, U.S. Coast Guard, Department of Defense training programs, and organizations in 10+ countries. It's the only FEMA NIMS-compliant solution on the market, offering ICS-aligned workflows, template-guided incident action plans, and both cloud and on-premises deployment. Unlike per-seat pricing models, DLAN uses bandwidth-based licensing that scales with your needs, and all engineering is done in-house in the USA for superior support and customization.

While D4H is another incident management platform, BCG's DLAN offers unique advantages including FEMA NIMS STEP certification, ISO 27001 security compliance, and flexible deployment models ideal for UK organizations with data sovereignty requirements. DLAN is specifically designed for emergency operations centers, field incident command posts, and multi-agency coordination, with proven performance in government, military, healthcare, and critical infrastructure sectors where regulatory compliance and mission-critical reliability are paramount.

BCG offers flexible pricing based on bandwidth rather than per-user seats, making costs predictable and scalable. Pricing includes the software platform plus your choice of support packages: Silver (included with all editions for business-hours support), Gold (adds 24/7 patching and custom services credits), or Platinum (includes onsite support and priority hot fixes). Contact us for a customized quote based on your organization's size, deployment model, and support requirements.

Yes. BCG provides custom integration and interoperability services to connect DLAN with your existing databases, communication systems, GIS platforms, and third-party tools. Our in-house engineering team has decades of experience in custom integration projects. If a requested integration benefits multiple customers, we may develop it at reduced or no cost and include it in future releases for all users with active maintenance packages.

Absolutely. BCG is ISO/IEC 27001:2013 certified and offers both cloud-hosted and on-premises deployment options to meet UK data sovereignty and GDPR compliance requirements. Our on-premises option gives you complete control over data location and security, while our cloud option provides robust encryption, access controls, and data protection measures. We work with your IT and legal teams to ensure full regulatory compliance.

BCG provides comprehensive training including role-based skill builder sessions, ICS training, and scenario-based exercises. Our trainers are experienced emergency management professionals (Fire, EMS, Emergency Managers) trained through ICS 400 level with real EOC and field operations experience. Training can be delivered onsite, remotely, or hybrid, and we offer ongoing webinars, video tutorials, and documentation through our help portal.

Yes. Our Gold and Platinum support packages include 24/7 emergency activation phone support (4-8 cases per year depending on tier), and we can deploy incident management teams to provide onsite EOC support during large-scale crises. Our specialists supplement your permanent staff, provide just-in-time training, and ensure optimal system performance when your organization needs it most. Plus Support can be added to any package for 24/7 email and phone coverage.