What types of critical infrastructure does BCG's emergency management system support?
Our platform serves power grids, water and wastewater systems, transportation networks, telecommunications infrastructure, healthcare facilities, and other essential services. The system is fully compliant with FEMA NIMS standards and integrates with SCADA, GIS, and other infrastructure monitoring tools to provide unified situational awareness during incidents.
How does BCG ensure data security for sensitive infrastructure information?
BCG is ISO/IEC 27001:2013 certified, implementing internationally recognized information security controls. We offer flexible deployment options including on-premises installations for air-gapped environments, private cloud hosting, or hybrid configurations. All data transmissions use military-grade encryption, and our U.S.-based development team ensures no offshore access to sensitive systems.
Can BCG's system integrate with our existing emergency management tools and SCADA systems?
Yes. Our custom engineering team has decades of experience building interoperability solutions. We can integrate with CAD systems, mass notification platforms, GIS mapping tools, SCADA monitoring systems, and other infrastructure-specific applications to create a unified command and control environment. If integration benefits multiple customers, development costs may be significantly reduced or waived.
What training does BCG provide for incident management teams?
We offer comprehensive training delivered by ICS-certified instructors with field and EOC experience. Training includes role-based skill building, NIMS/ICS principles, scenario-based exercises simulating infrastructure failures, and hands-on system operation. All BCG staff are trained through ICS 400 level, and our subject matter experts include Fire, EMS, and Emergency Management professionals.
What support is available during actual infrastructure emergencies?
Our activation support includes 24/7 emergency phone support and optional onsite deployment of Incident Management Teams (IMT), Incident Management Assistance Teams (IMAT), or Incident Management Support Teams (IMST). These experts supplement your permanent staff, provide just-in-time training, and assist with coordination across EOCs, DOCs, and field operations during large-scale incidents.
How does BCG's licensing model work for critical infrastructure organizations?
We use a flexible bandwidth-based licensing model rather than per-seat pricing, allowing unlimited users during emergencies when you need them most. This approach is specifically designed for infrastructure operators who may need to scale up response teams rapidly during major incidents. Licensing flexes with your organizational needs and budget constraints.
What maintenance and support packages are available?
We offer Silver (included with all editions), Gold, and Platinum maintenance packages. Platinum includes 8 cases per year of 24/7 emergency activation support, 24/7 assisted patching, 240 annual credits for custom services, 8 hours of onsite support, and support for up to 4 server nodes. Plus Support packages add 24/7 email and phone support to any tier.
Has BCG's system been validated by federal agencies?
Yes. In 2011, our DisasterLAN (DLAN) system became the first and only incident management system evaluated by FEMA's NIMS STEP program as fully compliant with NIMS and ICS principles and interoperability communications standards. We also serve FEMA, U.S. Coast Guard, U.S. Army, U.S. Navy, and multiple state emergency management agencies.