Streamline your help desk operations with BCG's proven incident management software. Built on 43 years of engineering excellence, our DLAN platform offers flexible deployment, NIMS-compliant workflows, and bandwidth-based licensing that scales with your team. Trusted by government agencies, healthcare systems, and enterprises nationwide, our solution eliminates the disconnect between planning and real-world response while providing expert U.S.-based technical support.
Comprehensive solutions from software deployment to ongoing support, training, and custom integrations tailored to your operational needs.
Expert-led training programs covering role-based skills, ICS principles, and scenario-based exercises. Our trainers bring real-world experience from emergency management, healthcare, and transportation sectors to ensure your team masters the system quickly.
Comprehensive administrative services including application updates, dashboard creation, performance monitoring, role management, security configuration, user account management, and workflow optimization to keep your system running smoothly.
Custom engineering for seamless integration with your existing systems. Our experienced team delivers interoperability solutions, API connections, and custom features that may benefit your organization at reduced or no cost.
Included with all editions: business day email and phone support, emergency activation support, assisted patching, new releases, webinars, and comprehensive documentation to ensure system reliability.
Enhanced support featuring 24/7 patching assistance, four emergency activation cases annually, server node support up to two nodes, and 40 annual credits for custom BCG services.
Premium support with eight emergency activation cases, 24/7 patching, rush hot fix delivery, four-node server support, 240 annual credits for custom services, and eight hours of onsite support.
BCG's DLAN incident management software delivers mission-critical reliability proven in high-stakes environments from FEMA operations to Department of Defense training. Our modular, scalable platform offers flexible cloud or on-premises deployment with bandwidth-based licensing that adapts to your organizational needs. Unlike per-seat pricing models, our approach provides cost-effective scalability. With in-house U.S.-based development and technical support, comprehensive electronic help tools, training videos, and context-sensitive guidance, your team gains immediate productivity while maintaining NIMS and ICS compliance standards.
Organizations across government, healthcare, and enterprise sectors rely on BCG's incident management solutions.
Four decades of engineering excellence delivering mission-critical software solutions.
First and only incident management system evaluated by FEMA's NIMS STEP program as fully compliant with NIMS and ICS principles.
43 years of stability with 300+ deployments across the U.S. and customers in 10+ countries, trusted by FEMA, Coast Guard, and DoD.
Bandwidth-based licensing model instead of restrictive per-seat pricing, allowing your solution to scale cost-effectively as your organization grows.
All software engineering done in-house by experienced team with quick, expert support on installed systems and ISO/IEC 27001:2013 security certification.
Experienced professionals dedicated to your success.
Director of Strategic Engagement & Sales
Laura James brings strategic vision and deep industry expertise to BCG as Director of Strategic Engagement & Sales. In her role, Laura leads business development initiatives and cultivates relationships with government agencies, healthcare systems, and enterprise clients nationwide. Her focus on understanding customer needs and aligning them with BCG's proven incident management solutions has been instrumental in expanding the company's reach across emergency management, public safety, and corporate sectors. Laura's collaborative approach ensures that clients receive tailored solutions backed by BCG's 43 years of engineering excellence. She works closely with technical teams to bridge the gap between customer requirements and software capabilities, ensuring seamless implementations and long-term partnerships. Her commitment to customer success reflects BCG's core values of superior service and making it easy to do business with a trusted, privately-held American company.
What software is used in help desks?
Help desks use incident management software like BCG's DLAN platform, which provides comprehensive ticket tracking, workflow automation, resource management, and reporting capabilities. The best help desk software offers NIMS-compliant workflows, flexible deployment options, integration with existing systems, and scalable licensing models. BCG's solution is trusted by government agencies, healthcare systems, and enterprises across the U.S. and internationally.
How does bandwidth-based licensing work compared to per-seat pricing?
What training is included with the incident management system?
Can the software be deployed on-premises or in the cloud?
What support packages are available?
Is the system compliant with NIMS and ICS standards?
How quickly can the system be implemented?
What integration options are available for existing systems?
Connect with our team to learn how BCG's proven solutions can transform your help desk operations.
Information security management system certified
First fully compliant incident management system
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Get in touch to schedule a demo, discuss your requirements, or request a customized quote for BCG's proven incident management software solutions.
For immediate assistance, feel free to give us a direct call at (716) 822-8668 You can also send us a quick email at info@bcgeng.com
For immediate assistance, feel free to give us a direct call at (716) 822-8668 You can also send us a quick email at info@bcgeng.com