When every second counts, your emergency operations center needs a unified call management and incident coordination platform that keeps pace with real-world crises. BCG's proven emergency call management system solutions integrate seamlessly with your existing infrastructure, enabling faster response times, clearer communication, and complete situational awareness across all agencies—from initial call intake through incident resolution.
Comprehensive software and support services designed to enhance emergency response coordination, streamline incident management, and improve multi-agency communication.
Expert-led training for emergency management personnel covering ICS principles, role-based operations, and scenario-based exercises. Our trainers bring real-world field and EOC experience from Fire, EMS, and Emergency Management backgrounds to prepare your team for actual incidents.
Onsite support during large-scale incidents with deployment-ready Incident Management Teams (IMT), Incident Management Assistance Teams (IMAT), and Incident Management Support Teams (IMST). We supplement your permanent staff and provide just-in-time training when you need it most.
Custom engineering for seamless integration with your existing emergency systems. Our experienced team develops interoperability solutions that connect disparate platforms, ensuring all your emergency response tools work together efficiently during critical incidents.
Tiered maintenance and support plans from Silver to Platinum levels, featuring around-the-clock emergency activation support, assisted patching, and priority access to our technical team. Enhanced packages include onsite support and custom service credits.
Comprehensive administrative services including user account management, role configuration, dashboard creation, security group management, and workflow optimization. We can handle administrative tasks during implementation, for specific projects, or on an ongoing basis.
Full-scale exercise planning and execution support to test your emergency call management system under realistic conditions. Our team helps design, facilitate, and evaluate exercises that validate your procedures and identify improvement opportunities.
BCG's emergency call management system solutions deliver the reliability and performance required in high-stakes emergency environments. As the first and only incident management system fully compliant with FEMA NIMS standards, our platform unifies call intake, resource tracking, and multi-agency coordination into a single command center. With 300+ deployments serving FEMA, Coast Guard, and emergency management agencies nationwide, our systems are proven in the field when it matters most. Choose flexible cloud or on-premises deployment, scalable modular design, and U.S.-based technical support available 24/7.
Discover how agencies nationwide rely on BCG's emergency call management systems during their most critical incidents.
Four decades of engineering excellence supporting the nation's emergency response infrastructure.
The only incident management system evaluated as fully compliant with NIMS and ICS principles through FEMA's rigorous STEP program.
U.S.-based technical support team with emergency management expertise available around the clock, with tiered packages including onsite activation support.
43 years of engineering stability with 300+ deployments across federal, state, and local agencies including FEMA, U.S. Coast Guard, and emergency operations centers.
ISO/IEC 27001:2013 certified with deployment options for cloud or on-premises installation, meeting the strictest government security requirements.
Engineering excellence backed by emergency management expertise.
Director of Strategic Engagement & Sales
Laura James brings extensive experience in strategic partnership development and client engagement to her role at Buffalo Computer Graphics. As Director of Strategic Engagement & Sales, Laura works closely with emergency management agencies, public safety organizations, and government entities to understand their unique operational challenges and match them with BCG's proven incident management solutions. Her approach combines deep knowledge of emergency response workflows with a commitment to building lasting relationships that support agencies through implementation, training, and ongoing operations. Laura's expertise helps ensure that BCG's emergency call management systems are tailored to meet the specific needs of each organization, from initial consultation through system activation during real-world incidents. Her leadership strengthens BCG's mission to deliver superior products and outstanding service to the emergency management community.
What is an emergency call system?
An emergency call system is a technology platform that receives, processes, and manages emergency communications from the public or field personnel. It typically includes call intake, incident creation, resource dispatch coordination, and tracking capabilities. Modern systems integrate with CAD (Computer-Aided Dispatch), GIS mapping, and multi-agency communication tools to ensure rapid, coordinated emergency response.
What is a call management system?
What is emergency management software?
How does BCG's system integrate with our existing CAD and 911 systems?
What training and support do you provide during implementation?
Is the system compliant with FEMA NIMS and ICS standards?
Can we deploy the system in the cloud or on our own servers?
What happens if we need support during an active emergency?
Connect with our emergency management experts for a personalized consultation about your agency's needs.
Information security management system certification
First and only fully compliant incident management system
Recognized as one of America's fastest growing companies
Contact our team to schedule a demo, discuss your agency's specific requirements, or learn more about how BCG's emergency call management systems can improve your operational readiness.
For immediate assistance, feel free to give us a direct call at (716) 822-8668 You can also send us a quick email at info@bcgeng.com
For immediate assistance, feel free to give us a direct call at (716) 822-8668 You can also send us a quick email at info@bcgeng.com