Empower your Community Emergency Response Team with BCG's proven incident management software, trusted by 300+ deployments nationwide. Our FEMA NIMS-compliant platform streamlines coordination, enhances situational awareness, and ensures your volunteers can respond effectively when disaster strikes—whether it's a local emergency or large-scale community incident requiring seamless collaboration with professional responders.
Comprehensive software and support services designed specifically for Community Emergency Response Teams to enhance preparedness and response capabilities.
Complete all-hazards incident management platform with ICS-compliant tools for resource tracking, situation reporting, and team coordination. Enables CERT teams to document activities, track volunteers, and share critical information with emergency management agencies during activations.
Role-based training delivered by experts certified through ICS 400 level. Includes scenario-based exercises, skill builder sessions, and system training tailored for CERT volunteers to bridge the gap between classroom learning and real-world incident response.
Onsite support during training exercises and actual emergency activations. Our experienced emergency management professionals supplement your team, provide just-in-time training, and ensure smooth system operation when your community needs you most.
Business-day email and phone support with emergency activation assistance. Includes software updates, new releases, hot fixes, and review webinars to keep your CERT team's technology current and reliable. Standard with all BCG editions.
Enhanced support with 24/7 patching assistance, four annual emergency activation cases, server node support, and 40 annual credits for custom services. Ideal for active CERT programs requiring extended support coverage and customization options.
Premium support including eight emergency activation cases, rush hot fix delivery, four-node server support, 240 custom service credits, and eight hours of annual onsite support. Comprehensive package for large CERT programs with complex deployment needs.
Community Emergency Response Teams face unique challenges—balancing volunteer availability with emergency preparedness while coordinating with professional responders. BCG's incident management software was designed with real-world user feedback from emergency managers, first responders, and volunteer coordinators. Our FEMA NIMS-compliant platform eliminates the disconnect between CERT training and actual incidents, providing intuitive tools for documentation, resource management, and interagency coordination. With flexible cloud or on-premises deployment and bandwidth-based licensing that adapts to your program size, you get enterprise-grade emergency management technology without enterprise complexity.
Join 300+ deployments across the United States relying on BCG software for mission-critical emergency management.
Over four decades of engineering excellence serving emergency management and public safety.
First and only incident management system evaluated by FEMA's NIMS STEP program as fully compliant with NIMS and ICS principles, ensuring your CERT team meets federal standards.
Intuitive interface built for rapid onboarding of part-time volunteers with varying technical skills, eliminating the learning curve during critical incidents when every minute counts.
All engineering and technical support provided by our experienced Buffalo, NY team who understand American emergency management systems and community volunteer programs firsthand.
Bandwidth-based licensing instead of per-seat pricing accommodates fluctuating volunteer rosters and seasonal CERT program needs without budget surprises or access limitations.
Emergency management experts committed to your CERT program's success.
Director of Strategic Engagement & Sales
Laura James brings extensive experience in emergency management technology and strategic partnerships to her role as Director of Strategic Engagement & Sales at Buffalo Computer Graphics. In this capacity, Laura works directly with Community Emergency Response Teams, emergency management agencies, and public safety organizations to understand their unique operational challenges and technology needs. She specializes in helping CERT programs identify the right software solutions and support packages to enhance their preparedness and response capabilities. Laura's collaborative approach ensures that volunteer coordinators and emergency managers receive personalized guidance throughout the evaluation, implementation, and training processes. Her deep understanding of both the technical capabilities of BCG's incident management systems and the real-world demands facing community response teams makes her an invaluable resource for organizations seeking to modernize their emergency management technology.
What makes BCG software suitable for Community Emergency Response Teams?
BCG's software is the first and only incident management system evaluated by FEMA's NIMS STEP program as fully compliant with NIMS and ICS principles. It features an intuitive interface designed for volunteer responders with varying technical skills, flexible licensing that accommodates fluctuating CERT rosters, and seamless integration with professional emergency management agencies to ensure proper coordination during incidents.
How does BCG's CERT software help during actual emergency activations?
What training and support is included with the CERT software?
Can the software be used by CERT teams with limited technical resources?
How does BCG's bandwidth-based licensing work for CERT programs?
Is the software compatible with our county's emergency management system?
What is the typical implementation timeline for CERT programs?
How often is the software updated, and are updates included?
Speak with our emergency management technology experts to explore how BCG software can strengthen your community's preparedness.
First incident management system certified fully compliant
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Contact our team to schedule a demonstration, discuss your CERT program's needs, or request pricing information. We're here to help you find the right solution.
For immediate assistance, feel free to give us a direct call at (716) 822-8668 You can also send us a quick email at info@bcgeng.com
For immediate assistance, feel free to give us a direct call at (716) 822-8668 You can also send us a quick email at info@bcgeng.com