When critical incidents strike, having a robust incident management system makes the difference between chaos and coordinated response. BCG delivers battle-tested emergency response solutions trusted by FEMA, the U.S. Coast Guard, and emergency agencies nationwide. Our proven incident management platform streamlines coordination, enhances situational awareness, and ensures compliance with NIMS and ICS standards, enabling your team to respond faster and more effectively when every second counts.
Comprehensive solutions from system training and support to onsite activation assistance and strategic consulting for all-hazards incident management.
Expert-led training programs covering role-based skills, ICS certification through level 400, and scenario-based exercises. Our trainers bring real-world experience from Fire, EMS, and Emergency Management backgrounds, ensuring practical application of NIMS and National Response Framework principles.
Onsite support during large-scale incidents with deployable All Hazard Incident Management Teams (IMT), Incident Management Assistance Teams (IMAT), and Incident Management Support Teams (IMST). We supplement your permanent staff and provide just-in-time training at EOCs, DOCs, ICPs, and private sector operation centers.
Silver, Gold, and Platinum support levels with escalating emergency activation coverage, BCG-assisted patching, custom service credits, and onsite support hours. All packages include new releases, hot fixes, and dedicated technical support to keep your systems mission-ready.
Comprehensive emergency management plan design, risk assessment services, and strategic planning support. Our team helps you identify vulnerabilities, develop actionable response protocols, and ensure compliance with federal and state emergency management standards.
Full-scale exercise planning and facilitation to test your incident management systems and response protocols. We design realistic scenarios, coordinate participant roles, and provide after-action analysis to continuously improve your emergency preparedness capabilities.
Complete system administration services including user account management, role configuration, dashboard creation, workflow design, and performance monitoring. Custom engineering for interoperability and integration with existing emergency management technologies.
BCG's incident management platform is the first and only system evaluated by FEMA's NIMS STEP program as fully compliant with NIMS and ICS principles. Developed with input from emergency managers across 300+ deployments nationwide, our solution eliminates the disconnect between training and real-world incidents. Whether you're managing a local emergency or coordinating multi-agency response to a large-scale disaster, our flexible deployment options—cloud-based or on-premises—adapt to your operational requirements while maintaining the security and reliability demanded by mission-critical operations.
Supporting emergency response operations for FEMA, U.S. Coast Guard, and agencies across North America.
Four decades of engineering excellence focused on mission-critical emergency management solutions.
The only incident management system fully evaluated and approved by FEMA's NIMS STEP program, ensuring complete adherence to federal standards.
Round-the-clock technical assistance with escalating support tiers, including deployable incident management teams for large-scale activations.
43 years of stability with 300+ deployments across the U.S. and 10+ countries, trusted by government, military, and commercial sectors nationwide.
All software development, support, and training delivered by our experienced U.S.-based team, ensuring rapid response and deep product expertise.
Meet the team behind the technology that keeps communities safe.
Director of Strategic Engagement & Sales
Laura James brings extensive experience in strategic engagement and emergency management solutions to her role as Director at BCG. With a deep understanding of the unique challenges facing emergency response agencies, Laura works closely with clients to identify their specific incident management needs and design tailored solutions that enhance operational readiness. Her collaborative approach ensures that BCG's technology deployments align with organizational goals while meeting federal compliance standards. Laura's commitment to building lasting partnerships has helped expand BCG's footprint across government, military, and commercial sectors. She leads client onboarding initiatives, coordinates training programs, and serves as a strategic advisor to agencies implementing comprehensive incident management systems. Laura's dedication to customer success reflects BCG's core value of answering to customers first, ensuring every deployment delivers measurable improvements in emergency response capabilities.
What is an incident management system?
An incident management system is a comprehensive software platform that facilitates coordination, communication, and resource management during emergencies and critical incidents. It provides a centralized hub for tracking situational awareness, documenting response actions, managing personnel and equipment, and ensuring compliance with Incident Command System (ICS) protocols. BCG's system supports all phases of incident management from initial notification through recovery.
What are the 5 major components of an incident management system?
What are the 5 C's of incident management?
How does BCG's system ensure NIMS compliance?
What training is required to use BCG's incident management system?
Can BCG provide onsite support during major incidents?
What support options are available after implementation?
How quickly can BCG deploy an incident management system?
Our emergency management specialists are ready to answer your questions and design a solution for your agency.
Information security management systems certification
One of America's fastest growing companies
First and only system fully evaluated as NIMS-compliant
Contact our team to schedule a demo, discuss your incident management needs, or request a customized solution proposal. We'll respond within one business day to begin the conversation.
For immediate assistance, feel free to give us a direct call at (716) 822-8668 You can also send us a quick email at info@bcgeng.com
For immediate assistance, feel free to give us a direct call at (716) 822-8668 You can also send us a quick email at info@bcgeng.com