Critical Incident Management Solutions for Enterprise Resilience
When critical incidents strike, every second counts. BCG's proven incident management platform empowers enterprise organizations to coordinate response efforts seamlessly, maintain operational continuity, and protect what matters most. With 300+ deployments worldwide and battle-tested performance in high-stakes environments, our solutions give you the command and control infrastructure needed to navigate any crisis with confidence and precision.
Our Critical Incident Management Services
Comprehensive solutions to prepare, respond, and recover from critical incidents with proven technology and expert support.
Incident Management System Training
Expert-led training in ICS principles, role-based skill building, and scenario-based exercises delivered by certified emergency management professionals. Prepare your teams to execute flawlessly when incidents occur.
Deploy experienced Incident Management Teams to supplement your staff during large-scale incidents. Our specialists provide onsite support and just-in-time training at EOCs, DOCs, and corporate operation centers.
Comprehensive risk analysis to identify vulnerabilities, evaluate threats, and develop mitigation strategies tailored to your enterprise's unique operational landscape and critical assets.
Design, facilitate, and evaluate tabletop exercises, functional drills, and full-scale simulations that test your incident response capabilities and reveal opportunities for improvement.
Develop comprehensive, compliant emergency operations plans aligned with NIMS/ICS frameworks and industry best practices, ensuring your organization is prepared for all hazards.
Custom engineering services to integrate incident management capabilities with your existing enterprise systems, ensuring seamless data flow and unified situational awareness across platforms.
Mission-Critical Technology Built for High-Stakes Environments
BCG's incident management platform is the only solution fully evaluated and validated by FEMA's NIMS STEP program for compliance with national standards. Trusted by federal agencies, Fortune 500 corporations, and critical infrastructure operators, our enterprise-grade software provides the command structure, situational awareness, and resource coordination capabilities essential for managing complex incidents. With flexible cloud or on-premises deployment, bandwidth-based licensing that scales with your needs, and in-house U.S.-based engineering and support teams, BCG delivers the reliability, security, and performance your enterprise demands when business continuity is on the line.
Proven Performance
Trusted by Industry Leaders
300+ deployments across government, military, healthcare, and corporate sectors worldwide.
"Very Responsive to the client needs. What I like best about DLAN? Customizable modules, Staff responses 24/7, Continued follow up until closer of issue, Assistance with form building, Customer Support from onsite team"
Jay Z
"Excellent Service and products. I like managing and tracking resources at an incident and on blue-sky days. I have not found anything that I dislike at this time."
Public Safety user
The BCG Advantage
Why Choose BCG for Enterprise Incident Management?
Four decades of engineering excellence delivering mission-critical solutions when failure is not an option.
FEMA-Validated Compliance
The only incident management system fully evaluated by FEMA's NIMS STEP program, ensuring alignment with national standards and interoperability requirements for enterprise resilience.
Enterprise-Grade Security
ISO/IEC 27001:2013 certified development and deployment processes, with flexible on-premises or secure cloud hosting options that meet the most stringent data protection requirements.
Scalable Licensing Model
Bandwidth-based pricing that eliminates per-seat costs and flexes with organizational needs, providing predictable budgeting and unlimited user access during critical incidents when you need it most.
Proven Under Pressure
Battle-tested across 300+ deployments with FEMA, U.S. Coast Guard, DoD, and major corporations, delivering reliable performance in the highest-stakes scenarios where seconds matter and failure costs lives.
Meet the BCG Leadership Team
Expert professionals dedicated to your mission-critical success.
Laura James
Director of Strategic Engagement & Sales
Laura James leads BCG's strategic engagement initiatives, working directly with public safety agencies, emergency management organizations, and government entities to deliver mission-critical technology solutions. With deep expertise in the emergency management sector, Laura ensures that BCG's incident management systems meet the evolving needs of first responders and operations center personnel. Her role encompasses building partnerships with agencies nationwide, understanding their unique operational challenges, and coordinating the deployment of NIMS-compliant software and support services. Laura's commitment to customer success reflects BCG's core value of answering to customers, not stakeholders. She works closely with the engineering and support teams to translate field requirements into product enhancements, ensuring BCG's solutions remain at the forefront of emergency response technology. Her leadership helps agencies navigate complex procurement processes and implementation timelines while maintaining focus on mission-critical performance.
Frequently Asked Questions
What makes BCG's incident management solution FEMA-compliant?
BCG's DisasterLAN (DLAN) is the first and only incident management system evaluated by FEMA's NIMS STEP program as fully compliant with NIMS and ICS principles and interoperability communications standards. This third-party validation ensures our platform meets all federal requirements for incident command structure, resource management, and multi-agency coordination.
Can the platform be deployed on-premises or in the cloud?
Yes, BCG offers flexible deployment options to meet your security and infrastructure requirements. Our incident management platform can be hosted in our secure cloud environment for rapid deployment and minimal IT overhead, or installed on-premises within your data center for maximum control and compliance with data sovereignty requirements.
How does bandwidth-based licensing work?
Unlike traditional per-seat pricing models, BCG's bandwidth-based licensing allows unlimited users within your organization. You pay based on the capacity tier that matches your operational needs, providing predictable costs and eliminating concerns about license counts during large-scale incident activations when you need all hands on deck.
What level of support is available during a critical incident?
BCG offers tiered support packages ranging from business-hours assistance to 24/7 emergency activation support. Our Platinum package includes multiple emergency activation cases per year, rush delivery of hot fixes, and onsite support hours. We can also deploy experienced Incident Management Teams to supplement your staff during major incidents.
How quickly can the system be implemented?
Implementation timelines vary based on deployment complexity, integration requirements, and training needs. Cloud deployments can be operational within weeks, while on-premises installations with extensive customization may require several months. Our team works closely with you to develop a realistic implementation roadmap that balances speed with thoroughness.
Does BCG provide training for our incident management team?
Yes, comprehensive training is a core component of our implementation. Our trainers are experts in both the technical system and its applications across emergency management, healthcare, transportation, and corporate settings. We offer role-based skill building, ICS training, and scenario-based exercises tailored to your organization's specific incident response protocols.
Can the platform integrate with our existing enterprise systems?
BCG provides custom engineering services for interoperability and integration with your existing technology stack. Our experienced in-house development team can build connections to GIS platforms, asset management systems, HR databases, communication tools, and other enterprise applications to ensure seamless data flow and unified situational awareness.
What types of organizations use BCG's incident management solutions?
BCG serves a diverse client base including federal agencies like FEMA and the U.S. Coast Guard, state and local emergency management offices, hospitals and healthcare systems, utilities and critical infrastructure operators, large school districts, transportation authorities, corporate enterprises, and higher education institutions across the U.S., Canada, and 10+ countries internationally.
Ready to Strengthen Your Enterprise Resilience?
Connect with our incident management specialists to discuss your organization's unique requirements.
Certified & Trusted
Awards and Recognition
ISO/IEC 27001:2013
International standard for information security management
FEMA NIMS STEP Validated
Only system fully compliant with NIMS and ICS standards
Inc 5000 Recognition
Recognized among America's fastest-growing companies
Let's Build Your Incident Management Solution
Complete the form below and our team will respond within one business day to discuss your enterprise resilience requirements and schedule a personalized platform demonstration.
For immediate assistance, feel free to give us a direct call at (716) 822-8668.You can also send us a quick email at info@bcgeng.com.
For immediate assistance, feel free to give us a direct call at (716) 822-8668.You can also send us a quick email at info@bcgeng.com.